There're a lot of cloud hosting companies on the market, still most of them are resellers who have limited resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive through this channel of communication varies based on the service provider - several of them provide expert phone support, various others offer basic and customer support only because some matters are more time-consuming and it's easier to be resolved via a support ticket, particularly if the situation has to be escalated. Still, it's good to find that you could always get in touch with your web hosting supplier because there're numerous small problems that can be taken care of without difficulty and in a timely manner through a phone call, not mentioning that you can get additional info about the services before you become a client.
Phone Support in Cloud Hosting
In case you choose to buy one of our Linux cloud packages
, you can talk with our support crew over the telephone for 14 hrs a day. We will help you choose the perfect plan for your websites since we are aware that it is better to discuss such issues with a live person. In case you already have an account, we are able to assist you with any kind of sales/billing questions as well as general matters, even with some tech matters which do not need too much time or escalation to an administrator since it'll be better to open a support ticket for time-consuming issues in order to have the entire communication in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you will be able to call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any questions about the semi-dedicated server
plans that we provide. Whether you'd like to learn more about the plans, you have some billing issue or some general problem, you can give us a call. Though some more complex troubles may need a support ticket so as to give time to our technical support team to analyze, we are able to assist you with a number of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you're in another country, we also have a global number where you're able to contact us.