A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the fastest way to resolve an issue that requires a certain period of time to investigate or that needs to be forwarded to a sysadmin. Thus, all comments added by either side will be stored in the same place in case somebody else wants to work on the given issue and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll have to log in and out of no less than 2 accounts to carry out a given procedure or to touch base with the hosting company’s tech support staff. If you wish to administer a number of domain names and each one is hosted in a separate account, you’ll have to use even more accounts simultaneously. Moreover, it may take a substantial amount of time for the provider to process your ticket requests.