If you’ve got a site, a problem could always occur and it does not necessarily have to be related to the web hosting service itself. For example, something may go wrong when you update a software application or some vital content might be modified or erased mistakenly. Irrespective of what the nature of the problem is, you’ll need to contact the respective help desk team and ask them to retrieve a backup or to assist you in dealing with the problem that you are confronting. How timely they will do that will determine the period of time that your websites will be unreachable. For certain websites such as community sites or Internet shops, an oft-repeated downtime too often means losing customers and money. Having said that, it is quite important for you to use the services of a company that offers not only a very good customer support service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours on end, or even one whole day, to obtain a reply to a ticket or an email. No matter when you contact us, we will assist you within sixty minutes max with any sales or technical inquiries you might have. In reality, our actual reply time scarcely ever exceeds 20-30 minutes. As we’re working day and night, you will always obtain help in a well-timed manner and we realize exactly how crucial that is in the online age. As soon as you contact us, we’ll answer your queries. In case you chance upon any technical difficulty, we’ll deal with it for you, or we will give you all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we realize precisely how vital it is to obtain swift support, we guarantee that you won’t ever need to wait for more than 60 minutes to get a reply to any trouble ticket that you submit through your semi-dedicated server CP. As it is, you’ll rarely need to wait for more than 20 to 30 minutes and this is valid for any issue regardless of its nature – general, technical or billing. Furthermore, our tech and customer support team is available to you day and night, which is the reason why even in case you post a ticket during holidays, you’ll always receive a lightning-fast response, which will include the answer to a query, the solution to a complication or the information needed to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you will never need to spend a day hanging around awaiting an answer like you would with plenty of other companies.