When your web hosting service provider provides live chat support, you can speak with a representative in real-time and find out useful info or get a problem resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with web access, therefore you will not pay any charges when you're in a different country or state. In addition, it is much simpler to copy and paste info for example domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party over the phone. The live chat is also a much quicker solution to contact the website hosting provider's support crew compared to using a ticketing system. Last, but not least, when some problem requires a little more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, so you won't lose time - something that is not possible if you are on the phone.
Live Chat Support in Cloud Hosting
As a part of the support services that we supply for all our Linux cloud packages, we now have live chat support which is online 24x7, even on holidays. You are able to contact us regardless of whether you already have an account or not, because we will support you with all kinds of things, ranging from supplying you with common info on our solutions if you are not a customer yet and you're considering to purchase one of our packages, to helping you with installing an email account in an e-mail client. A part of the problems are more technical and time-consuming, so you will have to take advantage of the ticketing system that is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as a part of our services, which means that whenever you have any questions about our Linux semi-dedicated hosting packages, you are able to talk with our customer support team at any moment regardless of whether you've already purchased your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and difficulties, yet we're able to help you with various technical questions too. We will help you pick the best plan for your websites if you don't have an account yet, we can answer any billing questions or concerns you have or we can assist you with installing your new e-mail address on your computer or smartphone - all of this will be done promptly since our live chat service is accessible all the time, every day. Every time you require support, you are able to talk to an agent and save a long time.