When your web hosting service provider provides live chat support, you can speak with a representative in real-time and find out useful info or get a problem resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with web access, therefore you will not pay any charges when you're in a different country or state. In addition, it is much simpler to copy and paste info for example domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party over the phone. The live chat is also a much quicker solution to contact the website hosting provider's support crew compared to using a ticketing system. Last, but not least, when some problem requires a little more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, so you won't lose time - something that is not possible if you are on the phone.