Being able to communicate with your cloud hosting supplier if you have any sort of questions or encounter any difficulties is really important and how fast they will answer back and take action can be essential, in particular when your website is business-oriented, as longer downtime often means losing potential clients. The support solutions are usually a way to identify actual suppliers from resellers. The second usually reply only to e-mail messages or support tickets and you may need to wait for a whole day or longer in order to receive an answer. When the issue requires a couple of replies, you will end up losing days so as to have a simple problem fixed. With an authentic and trustworthy website hosting provider, you should be in a position to get in touch with the support anytime and receive an instant reply no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
All of our Linux cloud packages offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our services before you make a purchase or you're a current customer and you have any kind of question or some problem, you are able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - a couple of telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical matters or any issues which need more time to investigate and deal with. In contrast to many other website hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, therefore regardless of what your trouble is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive prompt assistance, particularly if your web site is not running properly for some reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, thus in case anything comes up, you'll be able to use plenty of ways to let us know - telephone line with several local numbers globally, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and general issues, which means that in case you don't have an account yet, for instance, you can get extra details about our solutions, or we can help you with simpler tech issues. The other two methods are for strictly tech troubles or everything which is more time-consuming as it is much easier to track the communication between you and our support crew. The guaranteed max answer time for them is merely an hour, the regular one - 15-20 minutes, therefore you will not need to wait for a whole day in order to get assistance as you may have to do with various other providers.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive quick support in general, let alone if you operate a whole server, so each dedicated server that we offer comes with 24/7 support with one-hour answer time guarantee whatever the situation. This service is free of cost for all the issues with the server or the software that was installed by our admins through the setup, so you're able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing section or you could send an email, and the actual answer time for either rarely surpasses thirty minutes since we have admins available 24-7-365. In case you want general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you could use our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, that you will be able to add to your server plan from the billing Control Panel.