1 hour ticket response
Prompt support is our prime concern and this is the reason why we’ve got a team of accomplished tech support engineers who are prepared to provide a rapid response to any question that you could have. Simply open your client support ticket from your Hosting Control Panel and we will reply within 60 minutes at the latest. As a matter of fact, we work hard and aim for a twenty–minute customer support ticket response time.
An Outstanding Client Support Service
Each member of our help desk support team has lots of years of experience in the Linux cloud packages industry and almost all of them have worked for us for at least 5 years. They are all prepared to answer all your questions in the most competent way possible.
An Easy–to–Browse Help Center
Built into the Hosting Control Panel is an intuitive Help Center, which offers you a variety of information sources. You can browse through a routinely updated knowledge base offering web hosting account administration articles and web site management articles, check our instructional video tutorials or explore the F.A.Q. library.