Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be replied to in maximum 60 minutes after the support ticket or email has been received. If your issue needs further assistance from a system administrator, we’ll direct the ticket or the email to the person on duty, without delay then leave a note to let you know that more time will be required for finding the optimal solution. If you make use of our Admin Services package, all of the server administration services included there will be carried out whenever you specify.
A Top–Notch Help Desk Support Service
We will be available to you 24/7 to answer any queries that you may have connected to our Hosting Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance tackling server management procedures, you can take a look at our Admin Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Section
Our Hosting Control Panel is installed by default for every Linux dedicated servers hosting package. Among its characteristics is a very convenient integrated knowledgebase that will walk you step by step on everything that you can do. Most of the instructional articles also video versions that demonstrate all the operations that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Hosting Control Panel section.