A 99.9% Server Uptime
We have set up our cloud hosting platform using stable hardware and heavily tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on our servers in order to guarantee optimal protection and stability. We have added several distributed denial–of–service prevention appliances in addition to very powerful firewall software to make sure our internal network is impregnable and safe.
All Linux cloud packages packages include a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on first–class hardware components delivered by Juniper. And on each router, we have set up a firewall with an advanced set of rules that will sieve all shady requests.
Therefore, in all our datacenters – in our USA located data center, in our United Kingdom located data center, in our Finland located data center, in our East Europe located data center as well as in our Australia located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are not very pleased with our hosting services, or if you find them inadequate, or if you decide that you want a Linux VPS hosting packages rather than a cloud hosting account – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have complete control over your domains even if you cancel your account with us.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get a response, you probably know how maddening this can be, particularly when your web site is at stake. This is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be here for you and they will get back to you within one hour. And the best part is that their average response time is below twenty minutes!